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Kiyo Design is a retail fabric and fine sewing business in Maryland. We offer the finest fabrics from around the world for specialty sewing and embroidery. We provide supplies for those who have interest in fine sewing and embroidery including but not limited to: couture dressmaking, heirloom sewing, smocking, doll costuming, ecclesiastical embroidery, period and historic costuming, fine hand sewing, and model ship rigging. Kiyo Design has an extensive inventory of French laces, Swiss embroideries, exquisite ribbons, fabulous buttons, beads, and the finest needles and threads. In addition, we stock many pattern lines for childrens, dolls, and womens fashions as well as sewing books and magazines.

We are a retail, mail order business.  We are dedicated to providing you the best in quality goods and services and to making sewing and the needlearts as wonderful as they can be.
 

Kiyo is the Japanese name for gifted and talented.

Business Hours

Mail order:

You may place a mail order at any time by phone, fax, e-mail, or mail. All orders are processed and sent as soon as possible. Please refer to the "how to order" section below.
 

General SalesConditions:

1. All prices and shipping charges are subject to change without notice.

2. No minimum purchase amount but all purchases have a minimum shipping and handling charge of $3.00.

3. Fabrics, laces, Swiss embroideries, and ribbons are not cut in amounts less than 1/2 yard and can be increased by not less than 1/8 yard increments.

4. Dye lots can vary between bolts of fabric, ribbon, beads, etc. Please order sufficient materials to complete your project.

5. All sales of fabric, ribbons, laces, or cut merchandise are considered final unless damaged during shipping. (Refer to damage merchandise below). All sales of patterns, smocking, embroidery, quilting or needleart design plates are final.

6. We will make every effort to carefully examine the merchandise and insure that the goods are of the highest quality before we ship. If the merchandise is different that the items ordered please call, fax, or e-mail us within 3 business days of receipt.
 

Payment:

USA: We accept payment by personal check (drawn on US banks only), or money order. Merchandise will not be shipped until your check clears the bank. Therefore, expect a 7-10 day delay in shipping. If your check is returned, there will be a $25.00 handling fee.    We do not do C.O.D. We accept Visa, Mastercard or American Express. We do not add a surcharge for credit cards. Do not send cash in the mail.
 

International: Sales are by credit card only: Visa, Mastercard, or American Express.
 

How to order:
 

By mail: Mail orders can be placed with a personal check (drawn on US banks only), money order or credit card. For credit cards please sign the order form and enter your card number and expiration date.   Mail to:

Kiyo Design, Inc.
P.O.Box 1544
Severna Park, Md 21146-8544


 

By Fax: Faxed orders may be placed with a credit card only. Please sign the order form where indicated and include your card number and expiration date.

Our FAX number is . Fax: +1 (410) 421-5851
 

By email Our email is kiyosew@ATTGlobal.net
 

By phone:  Our phone number is +1 (410) 421-5551  Toll Free Order Line +1 (866) 421-5551 If you place your order by phone, please be prepared and have all your information ready.
 

If you leave a message or order by voicemail please:
 

1. State the date and time of your call, followed by your name and area code and phone number.
 

Speak slowly and clearly when leaving your phone number.

2. Give us your shipping address.
 

3. pertinent information for your order You do not have to give the catalogue item number and page number, just state the quantity and describe the item -
 

i.e. 2 yards of white Nelona batiste ; for laces or embroideries -- 2 yards of LE 29 white, 1 yard LI 31 white and 5 yards EEO 1 champagne etc, 5 yards of white 1/8" double faced ribbon, and 1 copy of Victorian Doll Clothes  by Michele Hamilton..

4. credit card number and expiration date

Once again, please speak slowly and clearly
 

About credit cards: We do not keep credit card numbers on file. We do this for security reasons. Therefore, you need to give us your credit card number and expiration date each time your order.
 

About our phone message system: This is a secure system. Nancy Hamasaki is the only person who can access the information.
 

Return calls: If you have questions, and would a response by phone, Nancy will return calls    Monday-Fridays, between 6:00 pm and 8:00 pm eastern time, and Saturdays between 10:00 am and 4:00 pm eastern time.
 

Shipping method:
 

We will make very effort to process your order as soon as possible. Custom and special orders will take longer and we will advise you of the approximate delivery date. If you order an item that is out of stock, we will advise you of the approximate delivery time. This is known as a backordered item. If you choose not to accept a backordered item please indicate this on the order form.
 

Shipping and Handling Charges:
 

Shipping and handling charges are based on the total value of the merchandise before any discounts, credits, or coupons have been applied. These charges are as follows:
 

1. shipping charges:

Merchandise value: Charge:

up to 15.00  4.00

10.01 - 25.00 4.50

25.01 - 50.00 5.95

50.01 - 75.00 6.95

75.01 - 100.00 7.95

100.01 - 200.00 8.95

For each additional $100.00 please add $2.00
 

Priority shipping is available upon request for CREDIT CARD purchases only. All services have a one pound minimum and price is determined by actual package weight and destination. An additional handling fee of $2.00 will be added to the following priority shipping charges:

UPS 3 day select UPS 2 day air

UPS next day air
 

We ship second day air to Alaska, Hawaii and Puerto Rico. Credit cards only.
 

Canada and international addresses including APO and FPO, please use a credit card or call for the amount. We will ship the best way unless you specify U.S.P.S., Surface, airmail or priority.
 

2. Priority Mail: U.S. shipping only
 

Whenever possible, and when the order weighs less than 5 pounds or is less than $300 we will ship by priority mail. We will ship according to the current postal rates at the time the merchandise is purchased. Priority shipping begins at $3.95 for the first pound.
 

Damaged Merchandise

In the event that your order is damaged in shipping, please save the original packing materials and call us at 1-410-280-1942 for further instructions. Please do not attempt to repair or salvage the merchandise by cutting, washing, or any other means.
 

Sale Items

If you order an item that is on Sale at the store, you will receive the lower price.
 

Swatches

We offer swatch sets for all of our fabrics and the prices are as indicated.
 

Quantity Purchases

Kiyo Design will make arrangements for bulk quantity trade discounts as long as proper business credentials can be provided to Kiyo Design by the purchaser. Some volume discounts may be arranged for non-trade buyers on a limited basis. You must call the store for details.
 

Catalogue Updates

We are no longer publishing our large catalogues. Current prices and availability will be noted on our website: www.kiyoinc.com/fabric.html   If you do not have access to the internet, you can call or write the store for updated information.
 

Mailing List

The Kiyo Design mailing list is the sole property of Kiyo Design and will not be sold or distributed to any other party.